FAQ

How can I place an order?

Placing an order is simple and only takes a few steps:

  1. Add your desired products to the shopping cart.

  2. Proceed to checkout through the standard checkout page or select PayPal for faster payment.

  3. On the checkout page, enter your contact details including email, full name, and shipping address.

  4. If you have a promotional or discount code, enter it in the discount field and apply it before proceeding.

  5. Confirm the shipping address and continue to the shipping method.

  6. Enter your payment details and submit the order.

After completing the purchase, you will see an order confirmation page and receive a confirmation email.
If you experience any issues during checkout, please contact our support team at info@foliagestore.com.

What should I do if an item is missing or incorrect?

If your order arrives with missing items or an incorrect product, please reach out to our support team as soon as possible.

When contacting us, please include:

  • Your order number

  • A clear photo of the received item (image file under 1MB)

Once verified, the correct item will be shipped to you at no additional cost. In most cases, you may keep the incorrect item as a complimentary gift.

Please contact us at info@foliagestore.com for assistance.

Can I modify my order after it has been placed?

Order adjustments may be requested before 11:00 PM (PDT, GMT-7) on the same day the order was placed.

If you need to update the item, shipping address, or other details, please contact our support team at info@foliagestore.com as soon as possible.
Requests received after the processing window may not be able to be changed.

What payment methods are accepted?

We currently accept the following payment options:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

All payments are processed through secure payment gateways.

What is the return and cancellation policy?

Returns
If you wish to return a product, please review the instructions outlined in our return policy.
For assistance or return authorization, contact info@foliagestore.com.

Order Cancellation
Orders may be cancelled before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this time, the order may already be processed for shipment.

Is my personal information protected?

Yes. Protecting customer information is a top priority.
All payment transactions and personal data are secured using industry-standard SSL encryption and AES-256 security technology.

Your information is kept strictly confidential and is never shared with unauthorized third parties.